Great Offers at The Storage Team
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1. Call or email us to request a visit from one of our Surveyors. If you are moving to the North West from another part of UK, please request a Contents Form.

2. We’ll provide you with a quotation within 24 hours ready for your acceptance.

3. If you’re happy to proceed, confirm and book moving date!

Call 0800 195 4960 or email   info@theremovalteam.co.uk

FAQs

Do you cover my area?

We have addresses in Cheshire, Greater Manchester, Lancashire, Merseyside and the Wirral and also travel throughout the whole of the UK. We'll take your items to the furthest most reaches or bring them back from there also.

How much will it cost?

Prior to your move, one of our experienced Surveyors will visit your home to discuss your exact requirements. This usually takes between 10 and 30 minutes.

We promise within 24 hours you will then have your own personalised written quotation.

How much notice do you require?

We advise most of our customers to contact us with a view to a quotation around 6 weeks prior to the expected move date.

Once you know your moving date, ideally 7 - 14 days beforehand, contact us as soon as possible so you have the best chance of securing that date for your move.

What size vehicles are available?

The Removal Team own many varied size vehicles ranging from a small transit van to an 18te Class 2. These vehicles ensure your furniture enjoy the smoothest and safest journey possible.

Are my items insured?

We have a Goods In Transit Insurance cover in place to protect your items up to £50,000 as standard (copies of the Policy can be requested for further inspection). If you feel your items exceed this limit, inform us before the day of the move and we'll happily extend this for you.

How much space should I allocate for parking?

Our vehicles vary in length from 12 ft to 40 ft. Our Surveyor will advise you of exactly how much space you need to reserve on the Moving Day both at the house you are moving from and to.

Do you dismantle or re-assemble furniture?

Although we don't claim to be furniure makers, our staff are adept at dismantling or re-assembling most types of everyday furniture provided it is agreed with your Surveyor prior to the move.

However, please be aware though that a lot of flat packed furniture doesn't re-assemble with the same stability as it had before. Therefore, if the item can be moved in one piece, it is best to stay like that.

Do I need to empty my chest of drawers?

Providing the unit is sturdy enough then light items such as clothing, bedding etc. can be left in. Please remove any books, magazines, breakable items etc. Self assembly furniture does not respond well to moving so this type of furniture must only be moved while completely empty.

Do you carry any flammable gases or liquids?

Gas cylinders cannot be transported on any standard removal vehicles. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our company's insurance policy; therefore other arrangements must be made.

Equipment such as garden mowers, chainsaws and motor bikes should be drained of all liquids beforehand

Does my furniture get placed in the correct positions?

Our staff members will ensure that all your items are positioned in the correct areas in your new home. To assist us, please make sure all your boxes are suitably marked up via our location panels on the top. Please also ensure a representative is on hand to advise of the correct location for the furniture.

We also ensure that your mattresses are put back on your divan beds, the TVs put back on their stands and the cushions back on your sofas. 

Do you move jewellery and valuables?

Unfortunately our insurance policy specifically excludes items such as jewellery, valuables, documents or monies be submitted for removal. Please specifically excludes these items for transportation.

What is involved in your cleaning service?

This exclusive service we offer our customers involves either cleaning the house you are moving from, the house you are moving to, or both. There's no better feeling than walking into your new home that not only looks fantastically clean but also smells fantastically clean. Ask your Surveyor for more information.

We are a bit pushed for time, what is the packing service about?

We carry out a number of different packing services to cater to all your requirements. We can carry out a specific area pack such as your display cabinet, a room pack such as the kitchen, a part pack such as the bedrooms and kitchen or a complete full house packing service - the choice is yours!

Do I have to defrost my freezer?

If you are moving over multiple days then this is compulsory. If your removal is to take place on one day only you may leave your freezer cold but take the frozen goods in ‘cool bags’ yourself. If you decide to leave goods in your freezer, unfortunately our staff cannot be liable for either the frozen goods or indeed the freezer itself. Whilst the freezer may seem a heavy duty piece of equipment they are easily damaged if they are moved whilst full.

What if my moving chain breaks down and I need temporary storage?

If this does happen, don't worry. We provide one of the cleanest, securest and safest storage facilities in the North West through our sister company, The Storage Team. What's more, you're the only key holder to your room and you can still gain access to your items 7 days a week completely free of charge.

What forms of payment do The Removal Team accept?

The forms of payment we accept include debit card, credit card (2.5% fee applies), BACS and PayPal.

A number of payment options are available including cash, debit or credit card, BACS or Standing Orders. We also accept cheques but unfortunately not as an initial form of payment.

Is there someone else I can talk to should I wish to know more?

There will always be a member of staff available during our long opening times. Alternatively, write down a list of questions for your Surveyor to answer when he comes to visit you to quote your move.

What are The Removal Team’s reception opening hours?

Monday – Friday: 8.00am – 6.00pm

Saturday: 9.00am – 4.00pm

Sunday: 10:00am – 2:00pm

 

Need Boxes? Visit the Box Shop

The Removal Team

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0800 195 4960

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